E-mail not received, access denied

In some cases, email filters may send e-mail messages in the folders as unwanted. It is also possible that you will receive the confirmation email but not the others.

If you have not received:

  • The confirmation email for the creation of an account:

Make us a request through the contact form. We will send you credentials to log in. Warning: you will not receive any more emails sent automatically. (See below for basket links)

  • The email containing your download links (cart):

You did not receive the email containing your links to download directly. You must create an account with the same e-mail address you have entered in the shopping cart. After logging in, go to "My Account" (at the top, right on the site) and then "My Files", you should find a list of all your downloads.

Access is denied to you:

This comes from the spam filter that mistakenly considers you as a spammer. Make us a request through the contact form. Specify that access is denied. We will process your request as soon as possible.

Your account is blocked:

Your account is blocked or you no longer have access to it. Make us a request through the contact form. Specify that your account is blocked.

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